Privacy Policy
Last Updated: February 19, 2025
Welcome to the website of Anna Calandro. Your privacy is important to us, and we are committed to protecting your personal information.
Who we are
This website www.annacalandro.com is owned and operated by Anna Calandro, a coach and practitioner of kinesiology, hypnosis, NLP, and energy work. By using our website, booking a session, or signing up for any of our services, you will be protected by this Privacy Policy.
What Information We Collect
We collect different types of information depending on how you interact with us:
A. Personal Information (Provided by You)
When you book a session, download a free resource, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing details (for paid services)
- Session notes (if relevant to your healing/coaching journey)
B. Sensitive Information
As part of our healing services, you may voluntarily share emotional, psychological, or personal concerns. We treat this information with strict confidentiality.
C. Website & Analytics Data
When you visit our website, we may collect:
- IP address
- Browser type & device information
- Pages visited & time spent on site (via Google Analytics or Facebook Pixel)
- Cookies & tracking technologies (see Section 7)
How We Use Your Information
- To provide coaching & healing services (e.g., booking sessions, delivering personalized guidance).
- To communicate with you (e.g., email updates, session reminders, newsletters).
- To process payments & transactions (for services, programs, or digital products).
- To improve our website & marketing efforts (e.g., analytics, advertising).
- To comply with legal & ethical obligations (e.g., record-keeping for professional practice).
We will never sell or share your data with third parties for marketing purposes.
Confidentiality & Limitations
As a healing practitioner, I respect the confidentiality of my clients. However, there are some legal and ethical limitations:
- Duty to Report: If you disclose information indicating harm to yourself or others, I may be required by law to report it.
- Not Medical Advice: My services do not replace medical or psychological treatment. If you require medical or psychiatric care, I recommend consulting a licensed professional.
- No Guaranteed Outcomes: Every client’s healing journey is unique, and results may vary.
Third-Party Services & Payment Processing
To provide a smooth experience, we may use third-party services, such as:
- GoHighLevel, Calendly, or Zoom (for booking calls).
- Stripe or PayPal (for processing payments).
- Facebook & Google Ads (for marketing and retargeting).
These platforms have their own privacy policies, and we are not responsible for their data practices.
How We Protect Your Data
We take reasonable precautions to safeguard your information:
- Secure storage of session notes & client details.
- Encrypted payment processing via Stripe & PayPal.
- Limited access (only authorized personnel can view your data).
- Data minimization (we collect only what is necessary).
If you suspect a data breach, please contact us immediately.
Cookies & Tracking Technologies
Our website uses cookies and tracking pixels to enhance your experience. This helps us:
- Understand website traffic & user behavior.
- Improve marketing and ad targeting.
- Provide personalized content.
You can opt-out of cookies via your browser settings.
Your Rights (GDPR & Australian Privacy Compliance)
If you are in Australia, the EU, or other applicable regions, you have the right to:
- Request access to your data.
- Ask for corrections to incorrect information.
- Withdraw consent & request data deletion (except where legally required to retain it).
- Unsubscribe from emails at any time.
To exercise these rights, email: [email protected]
How Long We Keep Your Data
We retain personal information only as long as necessary:
- Client session notes: 12 months after your last session (unless legally required to keep them longer).
- Email list: Until you unsubscribe.
- Website analytics: Stored by Google/Facebook for marketing purposes.
Updates to This Privacy Policy
This policy may be updated periodically. Please check this page for any changes.
Contact Us
For privacy concerns or questions, please contact:
Email: [email protected]
Business Location: Melbourne, Victoria, Australia
